Zoom Help

Zoom Help

The Soraya Ticket Office is available 11AM – 6PM to offer you support on your Zoom sign-in. To receive a call from a member of The Soraya staff, please email us at thesoraya@csun.edu or call (818) 677-3000.

Setting up Zoom on your Computer

Before joining the event, we recommend that you download the free Zoom app onto your device to avoid any potential issues with joining any of The Soraya’s online events.

To download Zoom, click the following link and click “Zoom Client for Meetings” to get the download started. Download Link: https://zoom.us/download

Entering the Online Event on your Computer

When accessing the online event on your computer, click the link provided to you in the event details. Once you get to the link, you will be taken to a Zoom’s webpage.

Zoom Help

On the webpage, click “Open Zoom.us” on the pop up that will appear at the top of the webpage. This will launch another window where The Soraya’s online event will be taking place.

What to do during the Online Event

Please note that your video and audio will not be on during the event. If you are not hearing the online event, please make sure that your computer volume is not muted. Closed Caption is available by clicking the "CC" at the bottom of the window. In addition, you can participate in the online event by clicking on the following features:

Chat: Join the conversation with other attendees by typing into the chatbox. 

Q&A: Submit your questions directly to the panelists for a chance to be answered live during the event. 

Screen Shot 2020 09 24 at 4.00.00 PM


The Soraya Ticket Office is available 11AM – 6PM to offer you support on your Zoom sign-in. To receive a call from a member of The Soraya staff, please email us at thesoraya@csun.edu or call (818) 677-3000.
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