Cancellation Update
October 13, 2020, at 8:30AM

• Count Basie Orchestra

We're sorry that we cannot commit to new dates at this point. Like you, we were so excited to present these artists at The Soraya and look forward to a future opportunity to do so.  

An update on refunds:

• For all previously canceled shows, we have begun processing the refunds with Ticketmaster.
• For most patrons, this will happen automatically but may take up to 30 days given the volume of cancellations Ticketmaster is processing.
• For some, your credit card information may have changed since you purchased the ticket, if so, our Ticket Office associates will be reaching out to you to assist in processing your refund.
• If you paid by cash or check, we are working with the CSUN Accounts Payable department to get you a check ASAP. Additionally, we may be contacting you to verify an address.

We thank you for your patience.

To see the full message from the Soraya, please watch the following video: