Cancellation & Refund Update
March 25, 2020, at 11:30PM

• Count Basie Orchestra

We remain in conversation with the artists and their management about rescheduling their performance, but it is impossible to commit to a future date at this time.

We will be in touch once we are able to finalize plans and announce the new dates.

If you would prefer a refund to this performance, please leave a voicemail with the ticket office by calling (818) 677–3000 and a ticket office representative will return your call in 1–2 days, or by emailing thesoraya@csun.edu.

The Soraya Ticket Office will respond to messages within two days.

An update on refunds:

• For all previously canceled shows, we have begun processing the refunds with Ticketmaster.
• For most patrons, this will happen automatically, but may take up to 30 days given the volume of cancellations Ticketmaster is processing.
• For some, your credit card information may have changed since you purchased the ticket, if so, our Ticket Office associates will be reaching out to you to assist in processing your refund.
• If you paid by cash or check, we are working with the CSUN Accounts Payable department to get you a check ASAP. Additionally, we may be contacting you to verify an address.

We thank you for your patience.

To see the full message from the Soraya, please watch the following video: