Audience Services

Audience Services

Allow yourself time to park and get to the venue by planning to arrive at least 45 minutes before your performance time.
Performances begin promptly at their scheduled times. Latecomers will be seated at the discretion of the House Manager at an appropriate time in the performance. For performances that have no intermission, house staff may require patrons to sit in alternate seats to avoid a disruption to the performance.
More information on parking can be found on our Parking page, or by calling our Ticket Office at 818-677-3000, Tuesday - Saturday, 11:00 a.m. – 4:00 p.m.
More information on accessibility can be found on our Accessibility page, or by calling our Ticket Office at 818-677-3000, Tuesday - Saturday, 11:00 a.m. – 4:00 p.m.
This season we debut our new 8-passenger courtesy carts for patrons who need a little extra help from the parking lot to the theater. The courtesy carts are driven by our well-trained Soraya staff and circle every 5 minutes between parking lot B1 and The Soraya courtyard (near our ticket office and just steps from our North Entrance). CSUN’s former shuttle service is no longer available and we're excited we no longer need to send patrons back out onto city streets with two traffic signals, a journey that sometimes took 15 minutes or more.

Service begins 1 hour and 15 minutes before the start of each performance and ends 45 minutes after the conclusion of the performance. We like to give priority service to those who need it, but everyone is welcome.

More information on seat locations can be found on our Seating Charts page, or by calling our Ticket Office at 818-677-3000, Tuesday - Saturday, 11:00 a.m. – 4:00 p.m.
For Soraya-presented performances, Will Call ticket pickup is available beginning 1 hour prior to the start of each performance at our Ticket Office. Tickets will only be released with valid photo identification.

Please note that the Ticket Office closes after intermission on performance days. If there is no intermission, the Ticket Office will close 30 minutes after the start of the performance. Once the Ticket Office is closed, any remaining Will Call tickets can be found at Guest Services, located in our lobby.

There are no refunds or exchanges for purchased tickets. Only subscribers may exchange tickets at face value, subject to availability. Exceptions may be made for cancelled or rescheduled performances. Click here or more information.

Those who have purchased tickets through Ticketmaster.com may contact Ticketmaster to inquire about using TM+, Ticketmaster’s exclusive resale platform. Ticketmaster can be reached at 800-653-8000.

All patrons must maintain reasonable and appropriate behavior at all times. Patrons who engage in disorderly conduct will be asked to leave the theater and may be subject to arrest. Ejected patrons will not receive a refund for their tickets or be compensated in any way for their loss.

In the event of an emergency, please seek the assistance of a nearby usher, our House Manager, or call CSUN police at 818-677-2111. When reporting an emergency, please include your location (seating section and seat number) and call back telephone number.

Children 5 years old or older are welcome at most events and, regardless of age, must have a ticket. Infants on laps are not permitted unless specified. Please inquire when purchasing tickets on age appropriateness.

To ensure safety, children under the age of 8 will not be allowed to sit in the front row on the Loge and Balcony levels, nor will they be allowed to sit in box seats on any level.

More information on available food & beverage options can be found on our Food & Beverage page. Please note that food is not permitted inside The Soraya’s Great Hall or Plaza del Sol Performance Hall. Beverages are only permitted in the theater if contained in a Soraya-branded tumbler (available for purchase at any concessions station).
Performance- and/or Artist-branded merchandise may be available for purchase at Soraya-presented performances. For specific merchandise availability and accepted forms of payment information, please check the “Plan Your Event” email sent to all ticket buyers in the days leading up to the performance.

Use of cameras, recording equipment, and cellular phones are not permitted during performances. All electronic devices must be silenced before the start of the performance.
Due to copyright laws and in consideration of the performers, the use of photographic or recording devices of any kind inside the theater is strictly prohibited. If you bring a camera with you, we will politely ask you to check it at the complimentary Item Check, or with an usher before entering the theater.
For the safety and comfort of all of our patrons, backpacks and large items are not permitted inside The Soraya’s Great Hall or Plaza del Sol Performance Hall. However, these items can be checked at the complimentary Item Check for the duration of the performance.
California State University, Northridge is a smoke-free environment. Smoking is not permitted in the restrooms, theater auditorium, lobby, balconies, courtyard, or within 30 feet of the building at any time. For more information, visit: www.csun.edu/clear-the-air
The Soraya will hold lost items for 24 hours after the performance. To inquire about lost items within this time frame, please contact our Ticket Office at 818-677-3000 or via email at: TheSoraya@csun.edu After the initial 24-hour period, lost items will be remitted to CSUN’s Department of Police Services – Lost and Found unit. To inquire about lost items more than 24 hours after the performance, please contact 818-677-2111 or visit: http://csunlf.com/SelectItemType.aspx

Animals are prohibited in the Younes and Soraya Nazarian Center for the Performing Arts and Plaza del Sol Performance Hall with the exception of trained service animals and service animals in training for patrons with disabilities. A service animal is defined as any dog that is individually trained to do work or perform tasks for the benefit of a person with a disability. Pets or emotional support animals are not considered service animals.

Patrons with service animals are solely responsible for control of their service animal. Service animals must remain on a leash or in a harness at all times unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effec¬tive controls. Employees are not permitted to take control of service animals.

Service animals will rest in the seating area of the individual with a disability, rather than in the aisle. If the patron’s seat location is unable to accommodate a service animal, the patron may be reseated to a more accommodating location. Service animals are welcome to use any open outdoor area for relief as long as the patron picks up after the animal and leaves the area clean.

If a service animal poses a threat to the safety of, or is causing a disturbance for other patrons, performers, or employees, their handlers may be asked to escort the animal off the premises. Patrons with service animals are solely liable for any damage or injury caused by their service animal.

Additional Questions?

For additional questions, please contact our Ticket Office at 818-677-3000 or via email at: TheSoraya@csun.edu

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